Anonymous

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Atlanta, Georgia

Customer service is really bad.

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Owens Corning - Customer service is really bad.
They could provide any information and kept talking in circles. Could hardly understand her and there literature did not say UL rating and say Oakridge shingles was not UL rated 3 or 4. Just kept saying not rated. Then Oakridge shingles weren't UL rated because it wasn't a UL 3 or 4. I have just had True Definition Oakridge installed on my house in November 2023. Now I can't get my insurance to give me a new roof discount. I would have purchased a better SHINGLE if I had known.
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User's recommendation: Don't buy Oakridge shingles

Anonymous
map-marker Riverside, California

I have some issues with my new roof i would like for one of your reps come out and take a look

Shingles fading after 2 months and tearing, poor installation, sloppy work, unhappy with overall service from the Contractor.
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Mark T Dvl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker New Orleans, Louisiana

Installed R-19 Pink Insulation batts in our remodeled home and it smells like burnt coffee or burnt cookies

Owens Corning - Installed R-19 Pink Insulation batts in our remodeled home and it smells like...
Owens Corning - Installed R-19 Pink Insulation batts in our remodeled home and it smells... - Image 2

Due to hurricane damage, we replaced all old insulation in our home. In the walls we used R-19 pink Owens Corning products.

After installing the batts, I became aware of an overwhelming order of burnt coffee or burnt cookies. I tried to isolate the smell and when I smelled the insulation batts, there was the order. I removed some of the batts from the master bathroom and placed them outside in the garage and the smell transferred from the bathroom to the garage. It's the batts of insulation that smell.

This smell is obnoxious to both myself and my wife. I request Owens Corning to remove all of its products from our home and replace with a product that does not smell, or compensate us to purchase alternate products and the labor costs associated.

Respectfully,

Mark E Towner

marktowner@***.com

704771****

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Loss:
$2000

Preferred solution: Full refund

User's recommendation: We shall see what Owens Corning does

Martin C Rlp

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Verified Reviewer
| map-marker Taylor, Indiana

Warenty

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I had my roof installed about 7 years ago by mid west restoration I live in kokomo indiana. I called my installer about 3 years ago after seeing some mold growing on my shingles no one got back to me.I called them several times till about a year later someone called me and said they had told there owens corning rep and he was supposed to contact me to this day Ive heard nothing my roof looks awful. Please have someone contact me!! Martin Cander 765-210-**** martincander@***.com Thank you.
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Pros:
  • Easy install
Cons:
  • Mold

Preferred solution: Let the company propose a solution

Cathy H Csh

Do not stand behind their products or warranties.

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Owens Corning - Do not stand behind their products or warranties.
Owens Corning - Do not stand behind their products or warranties. - Image 2
Owens Corning - Do not stand behind their products or warranties. - Image 3
Owens Corning - Do not stand behind their products or warranties. - Image 4
Owens Corning - Do not stand behind their products or warranties. - Image 5
They recommend roofing companies that provide sloppy and poor workmanship, then when problems arise they find ways not to cover the warranty. Worst company ever. The Roofing Company is: Platinum Roofing Solutions, Inc
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Loss:
$3000
Cons:
  • Inferior workmanship
  • False warranty advertisement
  • Not honoring warranty

Preferred solution: Deliver product or service ordered

User's recommendation: Read the complaints! There are better companies out there!!

Jon D Rzs
map-marker Denver, Colorado

Warranty

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Need a copy of our warranty ASAP. Bought house - 2041 trail stone court, castle rock, CO80108. Owner was Keia Killpatrick and it was put on around ( give or take a month) September 2020. Please help need document for escrow. Thank you for your help. Jon. dobsonsinsc4@***.com
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Preferred solution: Warranty

Anonymous
map-marker Baltimore, Maryland

Return policy

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Last Friday I went to the Corning store in the Anne Arundel mall in Baltimore, Md. to return a product ($ 1.87 rubber lid) I purchased the previous day and to buy a new lid and glass dish ($14). I was informed by management that no items can be returned, a policy that is unreasonable. My decision is to not return to Corning to purchase anythng. You have lost a customer
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User's recommendation: Avoid Corning

Erwin O Cbf

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Denial to honor roofing shingles claim

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Owens Corning - Denial to honor roofing shingles claim
Owens Corning - Denial to honor roofing shingles claim - Image 2
Owens Corning - Denial to honor roofing shingles claim - Image 3

A contract in the amount of $54,387.00 was signed with a certified state approved contractor for a home remodeling project. As stipulated within the contract the entire roof was to be removed and replaced.

Owens Corning shingles were installed with a protective warranty. The roof begins to leak and a claim was initiated to the Owens Insulation Agent Colleen H. (answers.roofing@***.com) at (800) 438-**** on August 18, 2020. Per request, all deemed and necessary documents were attached via email.

On August 20, 2020 a follow-up telephone was made to Owens. During the conversation with Derrick/ Darrick I was directly informed the documents did not exist although, I have email verification. He requests I resend the information to this attention. Again, the information was resent to his attention.

To date, Owens warranty department has completely ignored and refused to contact me in honoring their warranty. Due solely to their denial my home continued to encounter additional external and internal damages due to adverse weather conditions.

View full review
Loss:
$54387
Pros:
  • Great advertisement
Cons:
  • False warranty advertisement

Preferred solution: honor warranty and repair all existing damages due to roof leaking

Michael B Jtg

Owens Corning shingles are garbage

Owens Corning shingles are garbage
Owens Corning shingles are garbage - Image 2
30 year shingles are failing at 10 years. Complete loss of granules and all they offer is a voucher for less then half the material and no labor. CRIMINALS
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Loss:
$25
Reason of review:
Bad quality

Preferred solution: Full refund

Anonymous
map-marker Toronto, Ontario

Unable to contact right personal

Problem resolved without issue everything good no further contact necessary
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Reason of review:
Poor customer service
Frank P Fct

Basement systems

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Had Owens Corning install their basement product in 2007. It was too expensive, but if it did what they said it would, then you could justify the cost somewhat. A big plus for these system is panel removal, to access utilities etc. As the panels age they get more and more brittle and now crumble to pieces when removed at this point. The panels are worthless at this point. As for sound deadening that is minimal at best as is the insulation value. The mold value in a good selling point as it seems to work but panel degredation makes that a moot point. Early on the panels started to peel slightly, later I called the company and they asked for pictures, then promptly forgot me.
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Loss:
$25
Pros:
  • Mold mitigation
Cons:
  • Nferior
  • Inferior workmanship
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

Daxton Zgs

Shingles

Owens Corning - Shingles
Our roof looks like a checker board and all the contractors you sent phone numbers for don’t want to come. We tried several that we knew and they don’t want to do it either. I’m frustrated and angry that it’s our responsibility to get a sample when it’s clearly your product that has failed. In a new housing development with 400,00 + homes we look like a laughing stalk because of our roof. I work for Penndot as a construction inspector and deal with issues all the time the operative word being DEAL with and resolve. I am angry that you spend this much money and get to spend more on a contractor to come get a sample. This is just bad business
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Reason of review:
Bad quality
Tadao Kqx
map-marker Saint Louis, Missouri

Roofing issue

Shingles on roof are loosing the granules at a high rate and i have shingles that are curling.
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Construction and Repair Expert Talks

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Aug 28, 2020

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L. A. ‘Tony’ Kovach
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Samanda Qux

Fraud

Owens Corning - Fraud
My book keeper did fraud to OC. Claim number 2054**** I'm Mark Peters sole member cedarlineconstructionllc please call or email 719-640-****
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William M Yey

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Eloy, Arizona

Basement System

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I'll try to keep this short and sweet. . . .Not worth the money. The panels have become stained (not sure from what, but even shoe marks at the bottom don't come clean. When I've talked to Owens Corning sales representatives at the local home shows, they claim to be "shocked" that they system hasn't held up, and provide a phone number for me to call. Complete waste of time trying to get some resolution from the call in numbers (even though I'll likely try again). The system is legitimately sound deadening and I believe better insulated, but I certainly wish I could paint the panels right about now! System is 10 years old.
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Loss:
$1000
Pros:
  • Sound deadening of the system
Cons:
  • Hard to clean
Reason of review:
Damaged or defective

Preferred solution: Let the company propose a solution

1 comment
Guest

Met with local representative at yet another home show. Again truly shocked it's not coming clean.

Gave us a phone number. Will see what happens, but otherwise no resolution

Robert B Byy
map-marker Toledo, Ohio

Owens Corning Shingles

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Updated by user Jul 08, 2017

The nitwits at Owens Corning have now tried telling me the bald spots in the roofing are fungus. I know what fungus is and it is not that.

I've invited them to come to my house and inspect the roof in person, they declined my offer. They go to any length to refuse...

Original review Jun 08, 2017
In August of 2007, I had a new roof installed on my home with Owens Corning Durations shingles that came with a 30 year warranty. Now less than 10 years later, the shingles are failing, there are many shingles where the granules are completely gone and there are bald spots.

I called Owens Corning and filed a warranty claim. They sent out an independent inspector who took at least 100 pictures of my roof and he removed two shingles to be sent in to Owens Corning for inspection. Last week they sent me their finding, they tried telling me that the loss of granules are NOT IMPACTING the performance of my roof and they refuse to do anything. I called them back and told them that i disagreed with their finding and anyone with a half a brain would know that bald spots in your shingles is impacting the performance.

They told me "Too Bad" our decision is final. Owens Corning sure likes hyping their shingles and warranty, but when it comes time to step up to the plate, they give excuses.

Owens Corning shingles are nothing but junk! and they do not honor their warranty.
View full review
Loss:
$8000
Cons:
  • Not honoring warranty
Reason of review:
Warranty issue

Preferred solution: Full refund

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